How to connect your Shopify store

Connecting Shopify is what turns most of Tideswell on. Sales, stock, products, orders and customers all flow from it, and the store screens show a connect prompt rather than data until it is done.

Before you start

Settings › Integrations is admin-only, and connecting needs the manage-integrations permission.

You also need to be able to approve the connection on Shopify's side, so do this from an account with admin rights on the store.

How do you connect?

Open Settings › Integrations, click the Shopify row to expand it, type your shop domain, and approve on Shopify's own screen.

There is nothing to copy or paste, and no keys to generate.

If you said you sell on Shopify during setup, you are brought here automatically at the end of the wizard. That is the moment to do it.

One store per workspace

A workspace connects exactly one Shopify store, which the screen states plainly: a second store needs a second workspace.

That is a deliberate design rather than a limit to work around. It is what makes every money figure in Tideswell unambiguous, because there is only one currency and one catalogue it could be reading from.

What does connecting switch on?

More than people expect, which is why it is worth doing before anything else.

• Store › Analytics: revenue, orders, average order value, trends, best sellers and the channel split. See What is the store dashboard?.
• Store › Inventory: what is running out, days of cover, suggested reorder quantities and dead stock. See What is the inventory dashboard?.
• Purchase orders, which match their lines against your catalogue and count incoming stock.
• The analyst, which can answer questions about sales, stock and products rather than saying it has nothing connected. See What is the analyst?.
• The stock and order watchdogs, which cannot run without a store. See How to set up the stock and order alerts.

What is a "Reconnect" warning?

The one status that looks like it is working and is not.

Reconnect means the connection still reads fine but is missing a permission Tideswell now needs, so certain things quietly fail. The commonest case names itself: a store connected before stock-writing permission was required shows that receiving is failing.

Fix it by re-authorizing the existing store rather than disconnecting it, which picks up the new permissions without losing anything.

Check this row if receiving a delivery, correcting stock, or publishing a homepage banner ever fails. See How to fix receiving, stock corrections and imports that fail.

What if you have no Shopify store?

Everything that is not store data still works: chat, tasks, projects, documents, Objects, decisions, suppliers and purchase orders.

The store screens simply show a connect panel. The wording of that panel changes depending on whether you are allowed to connect it yourself, and tells you to ask an admin if you are not.

What next?

Connect Klaviyo when you want customer data and marketing answers, per How to connect Klaviyo.

Then have a look at How to find out what you need to reorder, which is usually the first screen that pays for itself.