Tideswell documentation

Tideswell is one workspace holding the parts of a commerce brand that already affect one another: the conversation, the work, the stock, the suppliers, the orders and the people. These pages are task-shaped. Each one is a job you might actually need to do today.

What is in Tideswell?

Enough to know which section you want. Each one matches an area in the menu down the left.

• Chat for the conversation, attached to the records it is about rather than floating free of them. See What is chat?.
• Work for tasks, projects and documents, with a list, a board, a calendar and a roadmap. See What are tasks?, What are projects and campaigns? and What are documents?.
• Selling for what Shopify knows (revenue, orders, best sellers, stock, demand and reports), for counting your stock, and for the special orders you take for a named customer. See What is Store analytics?, What is Inventory?, How to count your stock and What are special orders?.
• Buying for your suppliers, purchase orders, bills and buying calendar. See What are suppliers and purchase orders?.
• Wholesale for what you sell to other businesses. See What is wholesale?.
• Customers for the people who buy from you, and the outreach the shop owes them. See What is the Customers area?.
• The Agent for asking questions about your own numbers and work in plain English. It can also suggest a change, such as a task or a draft purchase order, for you to approve. See What is the Agent?.
• Brain for the decisions you record, plus the automations and workflows that should happen without anyone remembering to do them. See What are decisions and track records?, What are automations? and What are workflows?.
• Objects for everything else your business tracks, covered in What is an Object?.

Where should you start?

If you are new, Getting started with Tideswell is your first hour, whether you are setting up a workspace or joining one. How to find your way around is the tour of the menu.

If a workspace already exists and somebody has just added you, read Core concepts next. It takes about ten minutes and it explains the words you will meet on screen, plus why you can see some things and not others.

If you are setting a workspace up, that same section still matters, because How to work out who can do what in your workspace is the part most new admins get wrong.

What is the deepest part of the product?

Objects, which is why they get two sections rather than one. An Object is a kind of record your team defines, for the things nobody could have shipped for you: repairs, sample requests, fabric trials, press loans.

What is an Object? explains what an Object is, why you would create one, and how to build it. Working with records covers the day to day once records start arriving: finding them, editing them, filtering them, and connecting them to the rest of your work.

If you are about to build one, How to plan your fields before you add them is worth four minutes first. A few of the choices are fixed once you save them.

Can you read these docs as plain markdown?

Yes, every page here is also served as plain markdown, which is what you want if you are pasting one into an AI assistant or reading these with an agent. Append .md to any address, or send an Accept: text/markdown header to the normal one. A full index of every page lives at /llms.txt.