How to change your name, photo and sign-in email

How you appear to colleagues is set at the top of your What is on your account page?. Open it from your avatar at the foot of the left menu: User menu › Account settings. Under the title Account, the first block holds your photo, Display name and Username, and the Email address section follows.

What is the difference between a display name and a username?

Your Display name is the name people read and type. It shows on tasks, comments, chat and the member list, and it is what a colleague types after @ to mention you. It can be up to 80 characters.

Your Username is your @handle. It shows as @priya under your name in the user menu. It is 3 to 30 characters of lowercase letters, numbers and underscores.

Pick a display name your team will recognise. Typing any part of it finds you in the @ menu, so "Priya Raman" is found by "pri" or by "raman". See How to tag people, tasks, documents and products.

How do you change your name or username?

1. Open User menu › Account settings.
2. Edit Display name, Username, or both.
3. Press Save on the Unsaved changes bar at the top of the page. The page shows Saved.

If the username is too short, too long, uses other characters or is one of the few reserved names, the page says so when you press Save. Choose another and save again.

How do you add or change your photo?

1. Press Change photo and pick an image: PNG, JPEG, WebP or GIF, up to 2 MB.
2. Wait while the button reads Uploading…. A preview appears in the circle.
3. Press Save on the Unsaved changes bar at the top of the page.

Pressing Save on that bar is the step that puts the photo on your profile, so do it even if you changed nothing else. Your photo then shows beside your name in chat, on tasks and in the user menu.

How do you change the email you sign in with?

1. Find the Email address section, under the line "The address you sign in with."
2. Type the new address in Email.
3. Press Update email. The page reads Check your new inbox to confirm.
4. Open the confirmation link that arrives at the new address.

Nothing changes until you confirm, so you keep signing in with your old address until then. A typo cannot lock you out.

Make the change while you can still read your old inbox, and keep it until the new address is working. Sign in with the new address next time.

Is there a password?

No. Tideswell has no passwords, so there is nothing to change, reset or rotate. Your email is your sign-in.

Where are your notification and time zone settings?

Further down the same page. Notifications turns on buzzes for the device you are using, and What buzzes you holds Your time zone, quiet hours and the alert switches.

See How to turn on notifications, How to set your time zone and How to set quiet hours and your default chat level.

What if you are going away?

Set Out of office on the same page, so a colleague can cover for you until a date you choose. See How to hand over your work while you are away.

How do you delete your account?

On the iPhone app: open the ⇕ menu, then Settings › Delete account, and confirm with Delete my account. It removes your sign-in and profile. What you created stays with your team, shown as "Deleted user".

Make sure before you confirm, because deleting your account cannot be undone. Signing in to the app is covered in How to sign in and switch workspaces on your phone.

This removes your own account. Taking someone's access away from a workspace is an admin's job on the member list, covered in How to add people and set roles.