How to report a problem from inside Tideswell
Click the round bug button, point at what is wrong, and follow the fix on the Bug reports page.
If something in Tideswell looks wrong or does not work, you can report it without leaving the page. You point at the problem, add a few words, and send.
The Tideswell team gets a screenshot and the details they need. This is on the web app only. It is not in the iPhone app.
How do you report a problem?
- Click the round bug button at the bottom right of the page.
- Click the thing that is wrong. The page reads Click the thing that's wrong. Esc to cancel.
- In the Report a problem box, type what is wrong under What's wrong here?
- Pick a severity: Minor, Annoying or Broken. It starts on Annoying.
- Press Send. A message reads Sent. Thanks. Press View to open the report.
Tideswell takes a screenshot of that area for you, with a red box round what you clicked. Check it in the box before you send. To add your own picture too, press Add your own image.
If you change your mind, press Cancel, or press the bug button again.
What do the severities mean?
- Minor: a small thing, such as a label that looks off.
- Annoying: it gets in your way, but you can still do your work.
- Broken: you cannot do what you came to do.
Why can you not see the bug button?
The button is hidden in three cases.
- Your screen is narrow, as on a phone.
- A call is open.
- The assistant pane is open.
Close the call or the assistant, or use a wider window, and the button comes back.
What does Tideswell send with your report?
Each report carries what you typed, the screenshot, the address of the page, the element you clicked, your screen size, and any recent errors the page showed.
The Tideswell team sees the report and its screenshot. People in other workspaces never do. Everyone in your own workspace can see it, as the next section explains.
Where do you follow your reports?
Open User menu › Account settings, then Bug reports in the You list. You can also press View on the Sent. Thanks. message.
Every member of your workspace sees all of the workspace's reports. Reports sit in three groups: In Progress, Open and Done. Select a report to see its thread.
The thread shows what was reported, the screenshot, and every note. If the line Fix written, waiting to ship appears, a fix exists but is not live yet.
How do you answer a question about your report?
The Tideswell team, or Claude, may ask you a question in the thread.
Type your answer in the box that reads Add a note or answer a question. You can attach images. Press Post reply.
You can use the same box to add a note of your own at any time.
What does Done mean, and what if it is still broken?
Done means the fix is live. If the problem is still there, open the report and press Reopen. Add a note that says what you still see.
How do you get an alert when your report changes?
Open User menu › Account settings, then Notifications. In the Tasks group, switch on Your bug reports. Tideswell then alerts you when someone replies to a problem you reported, or when it is fixed.
See How to turn on notifications for how alerts reach your devices.