--- title: How to see what is due for a count and what has gone missing url: https://tideswell.xyz/docs/inventory/counts-due-and-shrink description: Use the Due tab to find items nobody has counted lately, and the Shrink tab to see what your posted counts found missing. --- > Documentation index: fetch https://tideswell.xyz/llms.txt to discover every page before exploring further. # How to see what is due for a count and what has gone missing Two tabs on **Selling › Counts** sit beside the list of counts. **Due** shows what has not been counted lately, and **Shrink** adds up what your posted counts found missing or found extra. Both build on , part of . They need **View inventory** in **Settings › Permissions** as well as **View stock counts**, and without it only the **Counts** tab shows. ## How do you see what is due for a count? [#how-do-you-see-what-is-due-for-a-count] Open the **Due** tab. A line at the top says how many items at the location have gone uncounted, such as **214 items at Showroom not counted in the last 90 days. Never counted first, then oldest.** When everything has had a recent count, it reads **Everything at Showroom was counted in the last 90 days.** With more than one location, a link for each sits above the line, so you can switch between them. The table has **Item**, **SKU**, **Last counted** and **Flags**. **Last counted** reads **Never** or how long ago, such as **41 days ago**. ## What do the flags on a due item mean? [#what-do-the-flags-on-a-due-item-mean] They mark items worth counting first: * **Went negative**: Shopify's stock for the item went below zero. * **Big difference last time**: its last posted count was off by your big-difference setting or more. ## How do you start a count from the due list? [#how-do-you-start-a-count-from-the-due-list] Tick the items you want counted and press **Start a count of N items**, such as **Start a count of 25 items**. Tideswell starts the count and opens it, and from there it runs like any other count. The ticks and the button need **Start stock counts**, which starts at lead. See for the rest of the count. ## How do you change how often items are due? [#how-do-you-change-how-often-items-are-due] Use **Count settings**, at the foot of the **Due** tab. It shows to people with **Rename organization** in **Settings › Permissions**, which admins hold by default. * **Count every (days)**: how long before an item is due again. A whole number from 7 to 730, and 90 to begin with. * **Big difference (units)**: a review flags any line off by this many units or more. 10 to begin with. * **Big difference** in your store's currency, such as **Big difference (USD)**: a review flags any line off by this much value or more. 100 to begin with. * **Ask a second person to sign off a count before it posts**: off to begin with. Press **Save**, and **Saved.** confirms it. A line counts as a big difference when it crosses either threshold. ## When should you ask for a second sign-off? [#when-should-you-ask-for-a-second-sign-off] Turn it on when you want two people behind every change a count makes to Shopify. Each count then waits for someone other than the person who started it and the person who asked. The steps are in , and the sign-off itself is decided on **Buying › Approvals**. See . ## How do you see what has gone missing? [#how-do-you-see-what-has-gone-missing] Open the **Shrink** tab. It adds up every posted count in the period and splits the result into what was missing and what was found. Choose a **Period**, **Last 90 days**, **Last 12 months** or **Last 2 years**, and how to group it: **Month**, **Vendor**, **Product type** or **Location**. The table shows **Missing (units)**, **Missing (cost)**, **Found (units)** and **Found (cost)**, with a **Total** row. At Fairgreen Golf Co., Priya Raman groups the last 12 months by **Vendor** before each buying trip, to see which ranges lose the most stock. ## Why is the shrink table empty? [#why-is-the-shrink-table-empty] Because only posted counts feed it. A count still counting, in review or cancelled adds nothing, and the tab reads **No posted counts changed any stock in this period.** Post the counts you have finished, or widen the **Period**. See . ## Why are some units left out of the cost? [#why-are-some-units-left-out-of-the-cost] Because those items have no cost in Shopify. A line under the table names how many units and lines are left out of the cost totals, and the units are still in the table. Fill in **Cost per item** on those products in Shopify. A count takes the cost when the item is counted, so the next counts of those items carry it. ## Which day does a month start on? [#which-day-does-a-month-start-on] On your store's clock. A line under the table names the time zone the months are cut on. ## What if it asks you to confirm your locations? [#what-if-it-asks-you-to-confirm-your-locations] Confirm which locations are yours, then come back. Shrink counts only stock you own, so until you confirm, the tab gives the reason and a **Confirm which locations are yours** link. The link opens **Buying › Data feeds › Open to buy**, where you mark each location. See .